Papa Murphy’s
Case Study

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Overview

Papa Murphy’s is the largest “take-n-bake” pizza brand in the United States, preparing exceptionally fresh, customized, uncooked pizzas for customers to bake in their homes. With more than 1,500 franchises in 38 states, Canada, and the United Arab Emirates, Papa Murphy’s is among the top five retail pizza brands in the U.S. Their mission is: “Bringing families together through food people love.”

CHALLENGE
Slow, Inconsistent Audits

To fulfill their mission, Papa Murphy’s is committed to high quality, exceptionally fresh ingredients, friendly service and facility cleanliness. Their internal metric, based on the Quality, Service and Cleanliness (QSC) audit, tracks adherence to their high brand standards. Before RizePoint, each QSC audit took two days to complete, for every one of their 1,500 locations. Audit data was collected on paper, transferred to spreadsheets, and analyzed after several weeks. Reporting was inconsistent and error-prone due to the multi-step, manual process.

Papa Murphy’s chose RizePoint to address the significant concern created by costly and time-consuming audits.

The Solution
RizePoint

In 2012, Papa Murphy’s launched RizePoint enterprise-wide, arming auditors with iPads for data entry. The fast-growing company saw immediate results. QSC audits declined from at least eight hours to under six hours – a 25%-time savings. This time savings reduced overnight travel expenses and enabled an increase in annual audits. Better still for decision makers, audit reporting appeared in real-time, eliminating the labor-intensive, spreadsheet-filled data analysis. Jenni Doyle, Papa Murphy’s Director of Information & Technical Services, said “Our operational management teams are thrilled with RizePoint because we get the feedback from those visits that very same day. Having the data available, and being able to identify trends at a system, division or city level, enables us to make changes to our operational processes right away.”

We are planning to transition our food safety data collection to RizePoint’s platform. RizePoint is integrated into our systems and our team likes it. It’s my job to make sure we are utilizing every function possible to gather better data.

Jenni Doyle

Director of Operations, Landmark Restaurant Group

About RizePoint

We help companies keep their brand promises. Our quality management software empowers quality teams to understand what’s going on, make data-based decisions, and drive improvement.

When you choose RizePoint you get:

  • A sense of order and clarity in your quality
    management system
  • A customer support team that has your back
  • Less guesswork and more confident decisions
  • More ability to focus on what’s most important

Our offerings include:

  • A world-class auditing app that saves auditors’ time
  • Built-in analytics to help spot trends and hotspots
  • Reporting dashboards specific to your business
    and goals
  • Document and data storage to create a single
    source of truth
  • Built-in corrective action tools for faster resolution