If you’ve been hesitant to move processes to a digital format, now might be the time as we see the convergence of two important trends — the rising efficiencies of digital audit tools and an increased focus on food safety culture in the wake of COVID-19. Here are some digital transformation tips.
The key to restarting business operations during COVID-19 is to invest in your food safety culture. You’ll regain customer confidence but also prepare you to weather future crises.
With health and safety on the line, strengthening your food safety culture is the key to successfully reopening or stabilizing your business. Keep reading to learn more about how you can make it a priority in your grocery store, convenience store, or restaurant.
If you’re still using old filing cabinets and paper files, it’s time to go digital and start using quality management software to keep track of your quality records. Follow these five steps to help digitize and organize your quality records.
The food industry is full of iconic couples: peanut butter and jelly, hamburgers and fries, cookies and milk — just to name a few. But a new food pairing has arrived, and this match made in heaven will go down in food safety history — Bluetooth thermometers and auditing apps.
Quality management inspections — including inspections for safety, brand consistency, or regulatory compliance — are inherently time-consuming. When using traditional methods, such as pen and paper, it can take an auditor several hours to get the required information.
Buzzwords such as big data, data analytics, and business intelligence are constantly making headlines. It’s easy for smaller businesses to dismiss them as passing trends that wouldn’t really help the bottom line, but the market for these kinds of tools continues to grow (the big data and analytics market itself is expected to be worth $22.8 billion by 2020), and it’s growing for a reason.
In 1986, the NASA Shuttle Challenger exploded just minutes after take-off, killing all seven astronauts on board. An investigation found the failure of a solid rocket booster O-ring caused the explosion of the shuttle as it was leaving the Earth’s atmosphere. However, a breakdown in quality assurance and quality management was also cited as a factor in the doomed mission.
More than 80% of people surveyed in a 2013 Stratecast study said they used SaaS for work that hadn’t been approved by I.T. The motive of those surveyed was not to be secretive or sneaky; they simply wanted tools to help them be more efficient and productive.
Protecting your brand is a more fragile process than it used to be, and brand experience is more important than ever. Any poor customer experience that hits the headlines can mean huge losses to your reputation and your bottom line.
In its inception in 1964, Arby’s banked on the idea of being a unique sandwich experience in an oversaturated burger joint market. The Raffel brothers used fast food speed to serve sliced roast beef sandwiches, perfected curly fries, and their own Horsey Sauce to “Inspire Smiles through Delicious Experiences.” Their vision and drive were clear, and the current 3,300 Arby’s franchises worldwide are the proof in the pudding.
Risk management professionals cannot help their organizations succeed without a clear strategy to win, delight, and retain customers. Yet, too many companies remain reactive when it comes to mitigating the risks associated with customer-related experiences.
Sometimes the best way to learn is through others’ experiences. At RizePoint Engage 2018, we embraced this idea and put together a customer panel that detailed how three companies use RizePoint’s system to uniquely benefit and streamline their business.
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